FREE SHIPPING WHEN YOU SHOP TODAY!

FAQ

WHAT CURRENCY DO YOU TRADE IN? 
The US Dollar, but you can also view in AUD, GBP, EUR, CAD, NZD and YEN, using the menu bar in the top right hand corner.
 
HOW LONG DOES DELIVERY TAKE?
Free Shipping 
4-14 Days average (after processing)
-
Insured $2.99 USD
Includes tracking number and retail parcel insurance (if your order is lost / damaged / stolen)
4-14 Days average (after processing)
-
Extended Guarantee $4.99 USD
Includes tracking number, retail parcel insurance and an extended guarantee window (60 days instead of 30 days)
4-14 Days average (after processing)
-
Processing averages 3-5 business days
 
DO YOU SHIP WORLDWIDE?
Yes we do.
 
CAN I TRACK MY ORDER? 
Absolutely you can. You will receive an email once your order has been shipped with a tracking link.
 
WHERE ARE YOU BASED?

We have offices in Australia and the US, but our fulfilment team ships our goods out of Hong Kong, as China has the most competitive global shipping prices.

I HAVEN'T RECEIVED MY ORDER? 
Please contact us hello@lotaandchain.com and we’ll figure out whats going on :)
Please note we cannot be held responsible for items undelivered due to an incorrect address being entered or the post office/courier not being contacted when you have received a notice of non delivery.
 
WHAT IS YOUR RETURNS POLICY? 
Our change of mind policy lasts 30 days.
If 30 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it.